Yes... this is a true story...

no offense to those in the 'help desk' world... i know what it's like. problem is, smacktards like this guy are what ruin it for the ones who really can help and know what the hell they are doing. though, i must admit, it was fun as well...
to fill in the back story, i have an XP x64 system that i have been trying to get printer drivers installed for a while. the trick is... every link on HP's site was dead or timesout at the time of this call. so, for your enjoyment... here are a few snippets from our hour long chat...

Alfred: Chuck, are you able to see the Download button?

Chuck Amuck: yes... I can get to the site...
Chuck Amuck: but the ftp location, the location of the file, times out

Alfred: Okay. Please try with this location.
Alfred: .
Alfred: Are we still connected online?

Chuck Amuck: yes we are

Alfred: Okay.
Alfred: Are you able to download the software?

Chuck Amuck: no I am not... that’s the whole point
Chuck Amuck: the link times out
Chuck Amuck: or do you not understand timeouts

Alfred: I understand your concern.

Chuck Amuck: this has been fun and all...
Chuck Amuck: but I’m pretty sure I’m not going to get anywhere with this

Alfred: I realize how testing the situation can be; please be assured I will do my best to resolve the issue.

Chuck Amuck: how testing the situation can be?
Chuck Amuck: you mean frustrating...
Chuck Amuck: unless testing has taken on a whole new meaning I am unaware of

Alfred: Thanks for being online.

Chuck Amuck: not a problem, I enjoy being online

Alfred: Chuck, please try to download any other application.

Chuck Amuck: well, I download my updates all the time... does that count?
Chuck Amuck: I downloaded a patch for one of my games this morning, does that count?

Alfred: Let us delete all the temporary files in the C drive.

Chuck Amuck: ok, which temp directories?
Chuck Amuck: ... I have several
Chuck Amuck: ...and again I pose the statement... this has nothing to do with my ability to download

Alfred: To isolate the issue we have to delete all the temp files and disable the antivirus and firewall.

Chuck Amuck: as entertaining as this is, this is where I will draw the line.
Chuck Amuck: I’m not opening up my machine in that fashion
Chuck Amuck: considering I have no issues downloading from anywhere else
Chuck Amuck: ok, well it’s been fun... thank you for your time
Chuck Amuck: I’m just going to pick up a Canon. I was able to download their drivers while we were chatting.
Chuck Amuck: again, thank you for your time

Alfred: You are most welcome.


wow... i hope he doesnt breed....